FAQ
Frequently Asked Questions
Answers to common questions about our telemedicine, product, and partnership programs.
General
What services does Performance, Health & Medical provide?+
We provide telemedicine consultations, wellness consulting, custom-compounded product development, amino-acid formulations, custom nutritional supplements, private-label and white-label manufacturing, dropshipping and fulfillment, and gym wellness partnerships, including wellness center build-out support.
Telemedicine
How does telemedicine work?+
You schedule a virtual consultation, complete intake information, and meet with a licensed provider who reviews your history and goals before making individualized recommendations, subject to professional evaluation and applicable state requirements.
Where are telemedicine services available?+
Telemedicine availability and services vary by state, provider licensure, individual eligibility, and applicable regulations. We can confirm availability for your location during a consultation.
Products
Can you create custom compounded products?+
Yes. Custom-compounded products are developed through licensed pharmacy relationships based on individual evaluation, applicable regulatory requirements, and formulation feasibility.
Can you develop custom supplements?+
Yes. We work with individuals and businesses to develop custom nutritional supplement formulations, subject to ingredient availability, formulation feasibility, testing, and compliance review.
Can you help us create an entire product line?+
Yes. Our product development process is designed to take a business from initial concept through formulation, compliance review, testing, packaging, production, and fulfillment.
How long does custom-product development take?+
Timelines vary based on formulation complexity, compliance review, testing, and production scheduling. We provide a specific estimate after your product consultation.
Are minimum order quantities required?+
Minimum order requirements vary by product type, formulation, and packaging. We review specific requirements with you during the product development process.
Private Label
What is the difference between private label and white label?+
Private label refers to existing or adaptable products sold under your brand identity. White label refers to a more turnkey product and fulfillment solution that allows an approved partner to launch under its own brand with broader operational support.
Can products include our company or gym logo?+
Yes, subject to packaging, labeling, and production requirements, approved private-label and white-label products can feature your brand identity.
Fulfillment
Do you provide dropshipping?+
Yes. Approved partners can sell branded products while we handle receiving, preparing, and shipping orders directly to their customers.
Who handles product fulfillment?+
Our fulfillment operations handle order processing and shipping for approved partner and direct-to-consumer programs, using approved branding and procedures.
Gym Partnerships
How does the gym partnership program work?+
Qualified gyms may partner with us to add a professionally supported wellness operation inside their existing facility. Depending on the approved agreement, this can include build-out support, product programs, telemedicine infrastructure, and a revenue-share structure.
Does the gym have to pay for the wellness-center build-out?+
In some approved partnerships, Performance, Health & Medical may absorb or fund eligible build-out and tenant improvement expenses. This is determined individually and is not guaranteed for every location.
What are tenant improvements?+
Tenant improvements are physical changes made to a leased space, such as build-out construction, fixtures, or equipment installation, needed to operate a wellness center inside a gym facility.
How does the revenue-share model work?+
Revenue-share terms are structured individually based on the partnership agreement, location, and services provided. Specific terms are discussed and confirmed during the application and approval process.
Does every gym qualify for funded improvements?+
No. Partnership approval, build-out funding, and tenant improvement contributions are determined individually based on location, membership, facility characteristics, and other factors. Not every applicant qualifies.
Quality
Can testing results be provided for products?+
Applicable products can undergo third-party testing, and available testing results can be provided to clients and approved partners upon request.
Do you provide third-party testing?+
Yes, for applicable products. We work with independent laboratories to support quality-control and product-documentation procedures.
Getting Started
How do we begin a partnership?+
Start by scheduling a consultation or submitting a partner or gym partnership application. Our team will follow up to discuss your objectives and next steps.